Support

Frequently Asked Questions

Answers to the questions we're asked most. Can't find what you need? Contact us directly.

Most website projects take between one and six weeks from the start of design to launch, depending on the size of the site, how quickly content and feedback are provided, and any custom functionality required. We will give you a realistic timeline once we understand your scope.
Yes. AkoiWeb is based in Johannesburg, South Africa, and we work with businesses across the USA, United Kingdom, Australia, Canada, UAE and beyond. Communication happens via email, video call, and project tools, so time zones are rarely an issue.
A typical website project includes strategy and structure, responsive design, development, basic on-page SEO, analytics setup, and a period of post-launch support. Exact inclusions depend on the package or scope you choose — see our Pricing page for details.
Website projects start from $1,250, and most digital marketing and technical services are available from a few hundred dollars. Every business is different, so final pricing depends on scope and complexity. Visit our Pricing page for starting prices across all services.
Yes. Our Google Ads management service covers account structure, campaign setup, ongoing optimisation and reporting, starting from $450 per month plus your ad spend.
Yes. We offer ongoing SEO and organic growth services starting from $350 per month, along with one-off SEO audits for businesses who want a clear starting point before committing to an ongoing programme.
Yes. Whether your site is outdated, slow, difficult to manage, or simply not converting, we offer both traditional and AI-assisted redesign services starting from $750.
Yes. You do not need a full website project to work with us. Many clients start with a single service, such as a GA4 setup, an AI website audit, or a speed optimisation review.
We configure Google Analytics 4 (and Google Tag Manager where needed) to track the actions that matter to your business, such as form submissions, purchases or calls, then walk you through how to read the reports. Packages start from $199.
Yes. We offer monthly website maintenance and managed hosting plans so your site stays secure, updated and performing well after launch.
The easiest way to start is to request a quote. Tell us a little about your business and what you need, and we will come back to you with next steps and, where possible, an indicative price range.

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These are general starting policies. Please have them reviewed by a qualified professional for your specific jurisdiction and business requirements before relying on them.